Our firm is proud to announce that Attorney Ronald Wilcox and co-counsel
Ben Dupre were able to help Eddie Haas who was awarded $1.1. Eddie was
continually harassed by Citibank when he fell behind on his bills after
he became disabled. He informed Citibank of his condition, but the bank
continued to call him multiple times a day on his cell phone in an attempt
to pressure him to pay his debts.
Attorneys Wilcox and Dupre were able to demonstrate that Citibank's
calls to Mr. Haas violated the
California Fair Debt Collection Practices Act, the
Telephone Consumer Protection Act (TCPA), and related common laws. Generally, the California FDCPA prohibits:
- Engaging in any conduct the natural consequence of which is to harass,
oppress, or abuse any person in connection with the collection of a debt.
- Causing a telephone to ring or engaging any person in telephone conversation
repeatedly or continuously with intent to annoy, abuse, or harass any
person at the called number.
- Causing a telephone to ring repeatedly or continuously to annoy the person
- Communicating, by telephone or in person, with the debtor with such frequency
as to be unreasonable.
JAMS Arbitration & the Verdict
Attorneys Wilcox and Dupre had brought Mr. Haas' suit in the
Santa Clara Superior Court, but it was transferred to JAMS Arbitration (an alternative method of
resolving lawsuits). The arbitrator there found that Citibank had violated
the California Fair Debt Collection Practices Act, the TCPA, and related
Citibank appealed the decision and requested that the case be looked at
"anew." The second arbitration, in front of three JAMS Arbitrators,
yielded an even better result and the bank was ordered to pay for their
harassment of Mr. Haas, along with all of his legal fees and costs.
Shortly after this verdict was handed down,
Citibank was also penalized for similar practices in another case. Just this month, the Consumer Financial
Protection Bureau ordered the bank to pay $8 million in restitution and
forego collecting on approximately $34 million in credit card debt.
We are grateful for the victory and hope the Arbitrator’s award sends
a message to the credit card industry to treat its customers with fairness,
dignity and respect.
If you are facing creditor harassment we can help. At the
Wilcox Law Firm, P.C. clients benefit from the protection and insight from a San Jose collection
harassment attorney with more than two decades of legal experience.
Use our online form to request a
free case evaluation with us today.